Thank you for the contributions to last week's trivia! The question asked, what is the saying to remember DQWNAFS when speaking to prospects on the phone? Bonus: List the all of the words associated with DQWNAFS! The answer is Dairy Queen Who Needs A Frappe Soon. The words associated are: Description, Qualifying, Website, Needs, Appointment, Follow-up, and Source.
Fern Mullen, Program Compliance Manager, recently traveled to Washington, D. C. to attend the NAHMA Top Issues in Affordable Housing Conference at the Fairmont Washington hotel. NAHMA stands for National Affordable Housing Management Association. According to the NAHMA website, it, "is the leading voice for affordable housing management, advocating on behalf of multifamily property managers and owners whose mission is to provide quality affordable housing."
Fern learned about several crucial affordable housing topics throughout the three day conference. She heard about the Certification Review Board that oversees NAHMA programs and these speakers discussed the importance of professional ethics. Fern also heard from the Membership & Marketing Committee with speakers who recommended policies and procedures regarding NAHMA membership.
Fern's favorite session was Pearl Meyer's presentation on "Hiring, Training, and Maintaining Staff During these Challenging Times". She said that, "... the challenges we face in New England are not unique across the country. Challenges with staffing, the work load and getting in units to perform maintenance in a Covid world," are issues that everyone has struggled with.
Fern also took advantage of the beautiful city of Washington D.C. Check out this amazing photo of her on a sunrise walk to the Lincoln Memorial!